Privacy Policy

1. What Personal Information We Collect

We may collect personal information when you interact with us, including:

Actively through our website:

• Name
• Email address
• Phone number
• Messages or enquiries

Automatically:

• Device and browser type
• Pages visited and time spent (via Google Analytics, Microsoft Clarity, or other analytics tools)

We do not collect sensitive information such as health, political, or religious details on our website.

2. How We Collect Personal Information

We collect information when you:

• Submit an enquiry or contact form
• Register for newsletters
• Book a meeting via Calendly
• Visit and interact with our website (analytics data may be collected automatically)

3. How We Use Your Information

We use personal information for:

• Responding to enquiries
• Sending newsletters and service updates (only if you have opted in)
• Improving website performance and user experience
• Fulfilling regulatory or legal obligations, if applicable

We do not use your information for marketing to third parties or sell your personal data.

4. Third-Party Services

We may share your information with trusted third-party service providers, including:

• Microsoft Clarity (website analytics)
• Calendly (booking scheduling)
• Hosting providers (for storage)

These partners are required to handle your data in accordance with Australian privacy laws. Please review their privacy policies for more details.

5. Storage and Security

• Personal information is stored in Australia
• Access is restricted to authorized personnel only
• We implement reasonable technical and organizational measures to protect your data

Please note that no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Access and Correction

You may request access to or correction of your personal information at any time by contacting us:

We aim to respond promptly and may request to verify your identity before processing requests.

7. Your Choices

You can manage your preferences at any time by:

• Clicking unsubscribe in newsletter emails
• Contacting us directly to request specific communications

You may also manage cookies or analytics tracking through your browser settings. Some functionality may be limited if cookies are disabled.

8. Accessibility Commitment

We aim to provide a welcoming and accessible digital experience. We strive to ensure our website is compliant with the Disability Discrimination Act 1992 and we welcome feedback to improve accessibility.

9. Complaints and Contact

If you have any questions or complaints about how we handle your personal information, please contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update our Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the website after updates indicates your acceptance of the revised policy.